Refund policy
Thank you for shopping with PETTIQ.
We want both you and your pets to love your purchase. If something isn’t right, we’re here to help.
15-Day Return Policy
You may request a return within 15 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must include original packaging
- Proof of purchase (order number) is required
To start a return, contact us at:
Please do not send items back without contacting us first.
Pet Product Return Conditions
For hygiene and safety reasons, we cannot accept returns for:
- Used pet beds
- Used pet toys
- Opened consumable products
- Products with pet hair, odors, stains, chewing damage, or washing
If the product arrives damaged or defective, please contact us and we’ll make it right.
Damaged, Incorrect, or Defective Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Contact us within 7 days of delivery and include:
- Order number
- Photos of the item
- Photos of packaging
We may offer:
- Replacement item
- Full refund
- Store credit
No return may be required for certain low-value items.
Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for your bank or payment provider to complete processing
Shipping fees are non-refundable, unless the issue was caused by us.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please place a new order after your refund is completed.
Contact Us
Customer Support: support.vtriples@gmail.com
Store Name: PETTIQ
Website: https://pettiq.store
Questions about this policy? We are happy to help.
Contact us